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How to Hire a Reputable Moving Company

Tips for Hiring a Reliable Moving Company

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Relocation is not an easy task. You are likely to face a lot of challenges when moving. No matter what type of move you are interested in, you must be well prepared for the relocation process both financially and psychologically.

The big question is – what does it take to relocate from one place to another? During your move, you need to do a lot of planning, packing, unpacking, as well as loading and unloading. Also, you should have all the necessary facilities, packing materials, boxes to be able to store and transport your items during your move.

Hiring movers or doing it by yourself will be your main options. However, it is better to hire professional movers for a fast and stress-free relocation. There are dozens of different moving companies near you, but the question is if you are ready to trust your possessions to any of them.

It’s incredibly important to make the right choice and hire reliable movers. Obviously, you must be very selective when it comes to hiring a moving company. Give preference to real moving professionals who are the best in what they do.

Some moving companies are not legit, and they can trick or scam you. Especially in big cities like Los Angeles with a population of more than 10 million, because there are so many moves taking place every day, and people are not very careful or not informed well about how to choose a trustworthy mover.

Let us provide you with tips for hiring a reliable moving company.

So, let’s get started.

  How to Hire a Reputable Moving Company

How to Hire a Reputable Moving Company.

Ask for recommendations.

As you can see, moving companies actively use different types of offline and online ads to promote their businesses. However, there is no better way to find movers than by word of mouth. The best way to find a quality mover is to get personal recommendations from friends and relatives. Make use of recommendations. Have your friends, neighbors, or relatives relocated recently? Are they happy with their movers? If so, it would be great for you to ask their moving company’s contact information. Also, you can request the same moving crew who served your friends.

Check moving company’s reviews.

If you couldn’t get any recommendations, try searching the internet for moving companies in your area. A lot of movers are available in every state these days. Unfortunately, not all moving companies are committed to the best possible customer experience and provide their clients with high-quality services. You should give a preference to those movers who have built a solid reputation on the market. People tend to leave reviews about movers after using moving services.

Pay close attention to a moving company’s online reputation. Take some time and do research. Check records with the Better Business Bureau (BBB) and read online reviews. You need to analyze company profiles and customer reviews on such sites as Yelp, Google, Trustpilot, online communities related to moving services, and other sites. This analysis will help you decide if a moving company of your choice is worth hiring or not. Take some time to check customer reviews of movers and carefully analyze what people say about their services. Make a list with 3-5 movers, contact them to ask your questions, and get a quote.

Watch out for name changes.

Many fraudulent companies can change their names and keep scamming people. You should check the combination of the company’s information – name, address, phone number, website, and business email should be consistent. If you have time, you can also visit their office at the specified business address and check their equipment.

Hire licensed and insured movers.

Along with receiving feedback from real customers, you should check if the company has a valid license. You’ll find it easy to check if a moving company is licensed or not. Each moving company has to have a unique USDOT number. For example, our company, Rockstar Pro Movers, has a USDOT number, which is 2774464. Your job in hiring a reliable moving company is to ensure that this number is valid. You’ll be able to look up the USDOT number from the United States Department of Transportation website. That would be the first step to making sure that the company is legit.

Also, ask them to provide a Certificate of Insurance (COI) if your building requires it, and every insured mover should have this document. We’d like to mention that COI processing will cost a small fee, but it will give you peace of mind.

Additionally, you have to ensure that a moving company of your choice is insured. Ask movers to show you insurance ahead of time. Check the moving company’s insurance with the salesperson and make sure that it covers your personal items.

However, movers also have another number that the state gives them. For example, our company, Rockstar Pro Movers is registered with the California Public Utilities Commission who gave us this number: CAL-T 0191955. This number means that Rockstar Pro Movers can legally operate within the state of California.

According to the law, unlicensed and uninsured moving companies are not allowed to do business. And, of course, moving companies without a license number or insurance should be avoided.

Don’t deal with moving companies that ask to pay a large deposit.

It’s worth noting that the vast majority of moving companies ask their clients to pay reasonably small deposits. However, you should never pay for moving services fully in advance.

It’s normal for movers to ask their clients to pay deposits. Nevertheless, a deposit shouldn’t be large. It is acceptable if you leave a small deposit, which is up to 10-20% of the estimated price.

In most cases, a moving company has a two-step payment process. Initially, a client pays a small deposit (less than 20% of the move’s cost). The client pays the rest after his or her belongings are relocated to the new place.

Get a written or digital estimate.

The cost of a move largely depends on the size of your move and the distance. It would be better for you to get a written or digital estimate in advance. Some movers want to get paid for the weight or volume of the belongings that need to be relocated. However, some movers want to get paid on an hourly basis. In this case, the cost of your move will depend on how much time your move will take. Each moving company has its own pricing policy. So, you should discuss the cost of a move with moving specialists during the initial phone call.

Ask for an in-house or video estimate.

Hang up if the company says they only provide estimates online or by phone. Reliable moving companies will gladly conduct an on-site estimate to take an inventory of your belongings, check all your rooms and closets, and ask questions about items that will be moved.

Ask your movers about extra fees.

Dishonest movers may require their clients to pay additional fees after the work has been finished. First, they offer moving services at lower prices to land new clients for their business. Then they ask customers to pay additional costs that haven’t been discussed earlier.

Without a doubt, you should prevent these kinds of things from happening. It would be better for you to ask movers about the hidden fees in advance. One of the steps to hire a reliable moving company, then you should get a written or digital quote. It all begins with a consultation. During the initial consultation, you should discuss your moving costs with movers. So, you’ll know how much you’ll have to pay to get things done ahead of time.

If you are moving within Los Angeles, read this article to find out how much local moves cost in LA.

Check the areas where the moving company operates.

Every moving company operates in certain areas only. Once you find the movers with a good reputation, check the moving company’s areas served. Dealing with movers who operate outside your state can be hard.

It can be too expensive and inconvenient for you to hire movers who don’t work in your state. That’s why it would be better for you to give preference to local movers who operate in your city and its surrounding areas.

It’s important to know that all reliable moving companies provide contact information on their websites. Check a moving company’s address and visit its office.

The help of movers in the relocation process is immeasurable. The reality is, professional movers are highly trained and fully equipped to do any type of move. Most likely, you will find it difficult to relocate without the assistance of movers.

That’s why so many people choose to hire professional movers to get the necessary tasks done in the best possible way. A lot of moving companies operate on the market these days. However, not all movers can do a great job for their customers. We hope that our tips will help you to hire reputable movers for your upcoming move.

Familiarize yourself with your rights and responsibilities.

It’s worth noting that each state has its rights related to moving. And, of course, you should learn your rights and responsibilities before getting started with a move. It will help you prepare for a move in the best possible way. You’ll be able to find information about your moving rights and responsibilities on the American Moving & Storage Association website.

Review your contract before signing.

Never sign a blank or incomplete contract. All the services, pricing, fees, responsibilities of parties, and pick-up and delivery dates should be included in your contract. Thoroughly read your moving contract and beware of extra charges.

There are 3 types of moving contracts:

  • A non-binding estimate means a projected cost for your move, it’s not a contracted or guaranteed price. If the services end up totaling less than your estimate, you will pay less than the specified price. If it ends up totaling more than the estimate, you will have to pay more. However, the company cannot charge you more than 10% above the original estimate. Any outstanding charges must be paid within 30 days of delivery.
  • A binding not-to-exceed estimate means that you will not pay more than the original estimate. The estimate is the maximum that you will be required to pay.
  • A binding estimate means a guaranteed price for the move, including all extras and services. If you request additional services, extra fees must be paid within 30 days of delivery.

Moving insurance and valuation protection.

Moving companies are assumed to be responsible for the goods they move. There are two coverage options: full value protection, which is recommended, and alternative level of liability, which is the most economical option but only provides minimal protection.

Read this post to learn more about moving estimate types and insurance.

Avoid companies insisting on paying cash.

Make sure you get a receipt as evidence of a transaction, whether you pay by cash or credit card.

Those are the main things you should pay attention to have a satisfactory experience with the mover you chose.

  5 Common Warning Signs of Moving Scams

5 Common Warning Signs of Moving Scams.

The reality is, a lot of moving companies are available on the market these days. Most companies provide their clients with high-quality moving services. However, some moving companies do low-quality work for their customers. Unfortunately, the number of complaints is growing these days. And, of course, you should do everything possible to protect yourself from dishonest movers.

The big question is – what needs to be done to protect yourself from moving scams? Now, it’s time to get the answer! It’s crucial to know the warning signs of moving scams. Also, you should know what to look for in a moving company to make the best possible choice. If you are planning to relocate in the near future, you should familiarize yourself with your rules and responsibilities. Read on to figure out how to protect yourself from moving scams.

  1. No physical location.

    We all know that a website is not a trend anymore. It has already become a necessity. Every moving company has a website these days.

    Have you found that a moving company doesn’t have a physical address on its business site? If this is the case, you should avoid dealing with such a moving company. You should know exactly where the moving company of your choice is physically located.

  2. No written estimate.

    A moving company is ready to provide you with an estimate without analyzing your moving needs or conducting an on-site estimate. Keep in mind that it’s possible to provide an estimate by phone, but you should receive a written or digital copy of the estimate.

    If your move is large enough, movers should do an onsite estimate before providing you with a written quote. Remember that on-site estimates are free. This is the way that the majority of moving companies choose to work with their clients.

  3. Lowball quotes.

    Once you start searching for a moving company you will most likely get estimates from several movers. It is the right thing to do.

    Do you find that a moving company provides its services at too low prices? Do not rush to get in touch with these movers to avoid unpleasant surprises in the future! These kinds of things may happen for the reason a moving company does a low-quality job and can’t land new customers. Obviously, such a moving company wouldn’t be a perfect choice.

  4. Large down payments.

    Movers ask you to prepay for their services fully or deposit a huge amount of money ahead of time. You need to know that most moving companies do not ask their customers to prepay for their services fully until they get the work done. However, a small deposit before scheduling the movers is very common and is not a scam.

  5. No branded trucks or equipment.

    It is important to know that reliable moving companies traditionally have their own branded trucks. So, if a moving company uses a rental truck, it can be a warning sign.

    However, it could be that salespeople booked more jobs than company trucks can handle. In this case, movers rent trucks to accommodate their customers.

    This applies to moving companies that claim to be in the market for a long time. Movers usually try to buy trucks and wrap them with their logo and business information. Also, their employees wear branded gear as well.


We’ve just briefly described the warning signs of moving scams. If you find that a moving company shows these warning signs, then it would be better for you to give preference to other movers. Never ignore red flags, because you may lose your belongings or get scammed if you hire the wrong guys. Start preparing for your move in advance and plan it well.